5 Easy Steps to Improving Your Security Guard Service
5 Easy Steps to Improving Your Security Guard Service
When property supervisors employ security guard companies they have an image in mind of what their contract security force will look like, but also often what they get is not what they pictured. What we have found is that almost all security guard businesses are capable of providing the service that property supervisors want, but also often do not because of a lack of continuing quality management procedures.
Security guard businesses are unlike any vendor that a home supervisor usually hires. If you employ a painter, you can see whether or not they are doing their jobs by taking a look at the walls. But when you employ a security guard company, how often can you determine if the guard organization is doing their job which includes running background checks and drug screenings, providing great training for your own guards, and effectively tracking and supervising your defenses. In most instances they probably are, but it is important to employ a method of verification and quality management to ensure that issues associated with the lack of performing these jobs don’t begin to happen.
In this guide we’ll discuss five (5) simple actions to enhancing your security guard service and achieving everything you imagine as your perfect keyholding London.
Screen Your Guards Qualifications
In most states, guards are mandated to have a predetermined amount of training before they could begin working as security guards. If your condition is one of those states, ensure that your security guard organization is compliant.
If you’re in a country where there are no state requirements for guard certification, then inquire into the sort of training that’s being supplied by your security provider and ask yourself does it seem adequate.
Additionally, is the security guard company performing history and drug screenings on all your guards BEFORE they send them to your own property? If they’re, they ought to be providing you with verifications. If not, why?
Another excellent method to display if the guard is a fantastic match for your property is to conduct a short”interview” to get a sense of the guard and to describe your expectations. This initial dialogue will tell you a good deal about what to expect from that guard and it gives you an opportunity to request another guard if you feel that it is essential.
Evaluate Guard Training
Though most security guard businesses have an extremely comprehensive orientation that introduces every guard to the company itself, in many circumstances the shield’s orientation to his delegated property is not quite as complete. We call the orientation for the delegated property”Website Specific Training”. Find out what your site specific training resembles:
• Does it happen at your premises?
• Who does the training?
• Just how long is each new officer educated?
• Just how long does the security company double bank?
• How thoroughly are your post orders explained?
Determine the answer to each of these questions and be sure that they match what you feel is sufficient. You should even think about sitting in on your security guard business’s orientation and your site special training to acquire an understanding of what goes on preparing a guard to work at your premises.
Guard supervision is one of the more important factors of good security guard service. When security businesses provide poor supervision, there is not enough emphasis placed on preventing mistakes, problems, and complaints. Lack of supervision also removes the opportunity for the guard to understand and better understand their responsibilities. When the guards are not being supervised, they begin to feel that their job is not important and they begin to see themselves as less of a part of the security team. When guards don’t feel as part of your team it generally leads to unacceptable practices like unprofessional behavior, tardiness, and even theft.
Based on the arrangement of your contract, onsite managers may not be included. If your contract does not require on-site supervision, how does your security guard company remotely supervise its guards? Outside of the Standard security company field supervisor spot checks, the 2 methods of distant supervision that prove most successful are:
In case your guards must make rounds of your premises, then a method for tracking them while on duty is essential. Officer Tour Tracking Systems offer a distant means of tracking the guards while they’re on your premises. These tracking systems allow the security guard company to monitor the log and time the activity of the guards while they’re making rounds to several areas on your premises. Most Officer Tour Tracking Systems can generate reports that enable the security guard company to quickly acquire an understanding of if the guard is making rounds. The property manager should also be provided with an abridged version of those reports.
In addition to Officer Tour Tracking systems, we have found that having a method for guards to check in frequently with the security guard provider provides a method of making sure that each guard is safe and alert. By having guards check-in frequently with the security guard company, at least each 30 minutes, guards feel that their security is important and that being awake and attentive is an significant part their job.
Inspect Your Guards
After hours inspections of your defenses are almost always great ways of finding out exactly what is occurring with your security as you are not there. Through these inspections, be sure to ask your security guards questions about their responsibilities and duties to ensure that they know their jobs. In reality, we suggest getting your security guards audited regularly, officially (i.e. post review ) and informally (i.e. secret shopped) by a licensed security consultant as part of your continuing security program. Bear in mind, when selecting a security consultant be confident that the consultant is not actually a security guard company. If that’s the case, your audit is sure to turn up issues with your existing security guard company.